Eligibility for Returns
- Items must be returned within 30 days of delivery
- Items must be unused, unworn, and in original packaging
- Sale items and personalized items are non-refundable
How to Request a Refund
- Email inquire.mirageshops@gmail.com with your order number
- Describe the issue and attach photos if the item is damaged or defective
- We will respond within 2–3 business days
Refund Process
- Approved refunds processed within 5–10 business days
- Refunds issued to the original payment method
- Shipping costs are non-refundable
Damaged or Wrong Items
Return Shipping
- Customers are responsible for return shipping unless the item is defective or incorrect
- We recommend using a trackable shipping service
Information We Collect
- Name, email, shipping address, and phone number
- Payment info (processed securely — we do not store card details)
- Browser/device data and cookies
How We Use Your Information
- To process and fulfill your orders
- To send order confirmations and tracking updates
- To respond to customer service inquiries
- To improve our store and marketing (with your consent)
Sharing Your Information
We do not sell your personal data. We may share it with:
- Shipping carriers and suppliers to fulfill your order
- Payment processors (e.g., Shopify Payments, PayPal)
- Legal authorities if required by law
Cookies
Our store uses cookies to enhance your shopping experience. You can disable cookies in your browser settings at any time.
Your Rights (GDPR)
Data Retention
We retain your data for as long as necessary to fulfill orders and comply with legal obligations. Contact us at inquire.mirageshops@gmail.com to request deletion.
Use of Our Site
- You must be at least 18 years old to make a purchase
- You agree not to misuse our website or attempt to defraud us
- We reserve the right to cancel orders suspected of fraud
Product Descriptions
We strive for accuracy but do not guarantee that product descriptions, images, or pricing are error-free. We reserve the right to correct errors and cancel orders placed at incorrect prices.
Pricing & Payment
- All prices are listed in USD / AED
- We accept major credit cards, PayPal, and other methods shown at checkout
- Payment is due at time of purchase
Limitation of Liability
Intellectual Property
All content on this site (logos, images, text) is our property and may not be reproduced or used without permission.
Changes to Terms
We may update these terms at any time. Continued use of the site constitutes acceptance of the updated terms.
Email Us
Response time: Within 24–48 business hours
Business Hours
We are available 24/7 to assist you. Our team will respond as quickly as possible.
Before You Contact Us
- Have your order number ready
- Check your spam folder for our reply emails
- Allow 24–48 hours for a response